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24/7 Fault Management
Around-the-clock fault reporting for heating systems. Immediate response and remote diagnosis via LAVA-Box, rapid on-site deployment when needed.
Key Facts
- Entity Type:
- Feature
- Primary Function:
- Minimisation of downtime and rapid fault rectification.
- How it works:
- 24/7 helpline, remote diagnostics via the LAVA Box, automatic fault correction where possible, coordination of on-site visits.
- Result:
- Maximum plant availability, minimal downtime, reduced burden on the owner.
- Context of use:
- Included in all plant management and contracting agreements.
- Target audience:
- All LAVA customers with an operations management or contracting contract.
- Availability:
- Included as standard in all operations management and contracting solutions.
Distinction
24/7 fault reporting management differs from the following:
- Fault reporting management is not simply a maintenance contract with scheduled intervals.
- Fault reporting management is not a passive helpline, but rather proactive remote monitoring with automatic fault rectification.